We appreciate your cooperation and understanding regarding our return and exchange guidelines. If you need further assistance or have any concerns, please feel free to contact our support team at sales@impactdistro.com
At Impact Distro, customer satisfaction is important to us. If you receive a defective product, you may return it within 30 days of purchase. Please ensure that all hardware devices are cleaned properly before sending them back. Certain consumable products that have been opened or used are not eligible for return due to safety and hygiene reasons.
Our return and exchange policy is intended to provide a fair and convenient experience for every customer. If you have any questions regarding returns or exchanges, please contact us at sales@bigbrandsdistro.com.
Before returning any product, customers must make sure that all hardware devices — including pod systems, mod systems, 510 battery devices, and vaporizers — are thoroughly cleaned and emptied. We are not responsible for packages lost, mishandled, or confiscated during shipping by the courier service.
Note: A 15% processing fee may be charged if returned items contain liquid residue, hemp material, or any other particles.
For hygiene and safety purposes, opened or used consumable products cannot be returned or exchanged. These items include:
Customers are responsible for covering all return shipping expenses. Shipping fees are non-refundable since they are charged by third-party carriers and not by our company directly.
Products purchased during promotional events, sales, or clearance offers are considered final sale items and are not eligible for replacement or exchange, as they are already offered at discounted pricing
If an order is refused by the customer or returned by the shipping carrier, shipping charges will not be refunded. For orders that originally qualified for free shipping, the actual shipping cost incurred will be deducted from the total refund amount.
Approved refunds will be issued to the original payment method whenever possible, including credit cards, debit cards, or wire transfers. If the original payment method is unavailable, such as with expired prepaid cards or canceled accounts, refunds may be provided in the form of store credit. Any shipping charges incurred during the order process will be deducted from the refund total.
A 15% restocking or return processing fee may apply under the following circumstances:
We appreciate your cooperation and understanding regarding our return and exchange guidelines. If you need further assistance or have any concerns, please feel free to contact our support team at sales@impactdistro.com